OkayPlay PH Privacy Policy

Introduction

OkayPlay PH ("we," "us," or "our") is committed to protecting the privacy of all users ("you" or "Player") who access or use our online gaming platform at okayplayph.com. This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, how we store and protect it, and the rights available to you under applicable Philippine law.

This policy applies to all users of OkayPlay PH, including registered account holders and visitors who browse without registering. By accessing our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of OkayPlay PH.

1. Personal Data We Collect

We collect personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party service providers.

1.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address.
• Identity verification (KYC): Government-issued ID (such as a Philippine passport, SSS ID, or UMID), selfie photos, and proof of address documents.
• Payment information: Your GCash or Maya account reference, or bank account details used for deposits and withdrawals. We do not store full payment card numbers.
• Communications: Messages you send to our support team via live chat or email, including the content of your enquiries.

1.2 Data Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, time spent on the platform, games played, bet history, and session timestamps.
• Cookies and similar technologies: We use cookies and local storage to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for details on cookies.

1.3 Data from Third Parties

We may receive data from payment providers (such as GCash or Maya) to confirm the status of your transactions, and from identity verification services used during the KYC process. This data is used only for the purposes stated in this policy.

2. How We Use Your Personal Data

Your data is used to provide, maintain, and improve the OkayPlay PH platform. Specifically, we use it to:

Purpose	Data Used	Legal Basis
Create and manage your account	Name, email, mobile number, date of birth	Contract performance
Identity verification (KYC)	Government ID, selfie, address documents	Legal obligation
Process deposits and withdrawals	Payment account references, transaction records	Contract performance
Fraud prevention and security	IP address, device data, transaction patterns	Legitimate interest
Customer support	Communications, account history	Contract performance
Platform analytics and improvement	Usage data, session data	Legitimate interest
Responsible gaming compliance	Gaming activity, self-exclusion records	Legal obligation
Marketing communications (with consent)	Email address, preferences	Consent

We do not use your personal data for automated decision-making that produces significant legal effects without human review.

3. When We Share Your Data

OkayPlay PH does not sell, rent, or trade your personal data to any third party. We may share your data in the following limited circumstances:

• Payment processors: We share necessary transaction data with payment service providers (GCash, Maya, or partner banks) to process your deposits and withdrawals in PHP.
• Identity verification providers: Third-party KYC services may process your identity documents on our behalf, under strict data processing agreements.
• Technology and hosting providers: Service providers who host or operate parts of our infrastructure may access data solely to perform their contracted services.
• Legal and regulatory obligations: We may disclose your data to law enforcement or regulatory authorities where required by Philippine law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with appropriate notice provided.

All third parties who process data on our behalf are bound by data processing agreements that require them to handle your information securely and only for the purposes we specify.

4. How We Secure Your Data

We take data security seriously and implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between your browser or app and our servers.
• OTP (one-time password) authentication for account access and sensitive actions.
• Access controls that limit who within our organisation can view specific categories of personal data.
• Regular security reviews and vulnerability assessments of our platform infrastructure.
• Secure storage of KYC documents with restricted access.

5. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period after closure to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure, as required by anti-money laundering regulations.
• Transaction records: Retained for at least five years from the date of the transaction.
• Customer support communications: Retained for up to two years after the issue is resolved.
• Marketing data: Retained until you withdraw consent or request removal.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

6. Cookies and Tracking Technologies

OkayPlay PH uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use our services. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — including session management, security tokens, and login state. These cannot be disabled.
• Functional cookies: Remember your preferences such as language and display settings.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where users experience difficulty. This data is aggregated and not linked to individual identities.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the platform.

7. Your Privacy Rights

As a user of OkayPlay PH based in the Philippines, you have the following rights with respect to your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention requirements.
• Right to object: Object to certain uses of your data, particularly for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
• Right to data portability: Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data rights requests within 30 days.

8. Children and Underage Users

OkayPlay PH is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a user under 21 has registered an account, we will immediately suspend and close that account and delete any associated data. If you believe a minor has registered on our platform, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered users by email or through a prominent notice on the platform. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Continued use of OkayPlay PH after changes are posted constitutes your acceptance of the updated policy.

10. Contact for Privacy Concerns

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please reach our support team:

You may also review our Terms and Conditions and Responsible Gaming policy for further information about how we operate OkayPlay PH.